Terms and Conditions
GENERAL PROVISIONS
The Store available at www.hypetalk.store is run by HYPETALK SPÓŁKA Z OGRANICZONĄ
ODPOWIEDZIALNOŚCIĄ z siedzibą w Warszawie, pod adresem: ul. Hoża 86/410, 00-682
Warszawa, Polska, wpisana do Rejestru Przedsiębiorców Krajowego Rejestru Sądowego,
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XII Wydział
Gospodarczy Krajowego Rejestru Sądowego, pod numerem KRS: 0001043391, posiadająca
numer NIP: 7011151746, numer REGON: 525649398, o kapitale zakładowym 5 000,00 zł,
The following terms and conditions apply to all orders placed by the Customer with Hypetalk
sp. z.o.o. hereinafter referred to as " Hypetalk Store " or "we", on the Hypetalk Store website.
TERMS OF SALE All prices of goods in the Store are given in Euro (EUR) and are gross
prices, i.e. they include taxes, including the applicable tax on goods and services (VAT).
Orders within the European Union are free from customs duties. In the case of delivery
outside the European Union, the Customer is obliged to cover any possible taxes and
customs duties. The prices of goods available in the Store website do not include delivery
costs. Delivery costs depend on the selected method of delivering the product to the
Customer, as well as on the value and features of the ordered product (including its weight
and size) and are provided when the Customer chooses the method of product delivery. The
total cost of the order, including the price of the products and delivery costs, is indicated in
the cart before the Customer places the order.
COMPLAINTS
Hypetalk Store is liable to the Customer for the compliance of the goods with the concluded
sales contract, to the extent specified in the Polish Civil Code. If the goods are found to be
inconsistent with the contract before the expiry of the seller's liability period, i.e. two years
from the delivery of the goods, the customer is obliged to notify the seller of the situation, at
his/her own discretion:
• by completing the complaint form available online;
• by sending or delivering the notice in person to the postal address of the entrepreneur's
registered office or premises
• sending a notice to the e-mail address;
The seller is required to provide feedback on the acceptance of the complaint within 5
business days.
In order to enable the Seller to recognize the complaint, the Customer is obliged to return the
complained goods to the Seller's office. If the complaint is accepted, the Seller reimburses
the complainant for the delivery costs incurred. The Customer may request a price reduction
or withdrawal from the contract, unless Hypetalk Store immediately and without excessive
inconvenience to the Customer replaces the defective item with a defect-free one or
removes the defect. If the item has already been replaced or repaired or the seller has not
fulfilled the obligation to replace the item with a defect-free one or to remove the defect, the
Customer may demand a price reduction or withdraw from the contract. The buyer may not
withdraw from the contract if the defect is immaterial. Regardless of the complaint
procedure, the Customer has the right to access extrajudicial complaint handling procedures
and remedies. If the Seller does not accept the complaint and the Consumer or an
entrepreneur with consumer rights does not agree with his decision, he may request
mediation or a resolution to an arbitration court. There is also the possibility of out-of-court
resolution of disputes regarding contractual obligations arising from online sales contracts
concluded between consumers and entrepreneurs at EU level, using the ODR Platform,
which is an access point for consumers and entrepreneurs wishing out-of-court resolution of
disputes covered by Regulation (EU) No. 524/2013 of May 21, 2013. The ODR platform
available at http://ec.europa.eu/consumers/odr is an interactive website that can be
accessed electronically and free of charge in all official languages of the Union institutions.
RETURNS
The customer has the right to withdraw from a distance contract for a period of 14 days from
receipt of the goods, without giving reasons and without incurring any costs. For this
purpose, the Customer is obliged to inform Hypetalk Store within the above deadline about
the decision to withdraw from the contract. The Client's declaration does not require any
special form. The Customer may use the sample withdrawal form included in the Annex to
the Terms or submit a declaration, e.g. by e-mail. In the event of withdrawal from the
contract, Hypetalk Store will refund without undue delay all amounts received from the
Customer, no later than within 14 days from the date on which it was informed about the
Customer's decision. The refund also applies to the costs of delivery of the goods incurred
by the Customer, with the cost of the cheapest standard delivery of the goods being
refunded.
PERSONAL DATA PROTECTION
The Customer's personal data are processed by the Seller as the personal data
administrator. Providing personal data by the Customer is voluntary, but necessary to
conclude the contract. Detailed information on the protection of personal data is included in
the "Privacy Policy" tab available in the Store. FINAL PROVISIONS The Terms are in force
from 02.11.2023. Using the Store requires that the end device and the IT system used by the
Customer meet the Technical Requirements. The choice of Polish law under these Terms
does not deprive the Consumer of the protection granted to him under provisions that cannot
be excluded by an agreement between the Seller and the Consumer, under the law that, in
accordance with the relevant regulations, would be applicable in the absence of choice.
Attachments:
• withdrawal form
• complaint form
• ......................................................... ......................................................... .........................................................
Customer Details
HYPETALK STORE
STREET KREDYTOWA 9
00-057 WARSAW, POLAND
Declaration of withdrawal from the contract
I/We* hereby withdraw from the contract of sale of the following goods:
Order number:
Date of order:
Date of conclusion of the contract (*) / acceptance (*):
Name and surname of consumer(s):
Consumer(s) address:
Signature of the consumer(s) (only if the form is sent on paper):
Place, date:
Please refund the paid price of the goods together with the costs of delivery of the goods to the consumer(s) incurred by me/us to the following bank account number:
If payment is made via an electronic payment system, the refund will be made via these websites.
Complaint form Date: ............................................
Client:
............................................
First name and last name:
............................................
Address:
............................................
e-mail:
............................................
Phone.no.
............................................
Date of purchase of the goods:
............................................
Product name:
............................................
Order No:
............................................
REPORTING A COMPLAINT:
description of defects ………………………………………………………………………………………… ............................................ ………………………………………………………………………………………… ............................................ ………………………………………………………………………………………… ............................................
When defects were discovered .................................................
